Shift

Support

We read every email.

If something isn't working, or you have a feature request, or you'd like to tell us about your trip — email info@hashingcorp.com. We reply within two business days.

Common questions

My body time looks wrong.

The first 7 nights after you install Shift are spent building your personal baseline. Until then we use population estimates and show a wider confidence interval. If you've been wearing your Apple Watch overnight for more than 7 days and the estimate still looks off, check that "Sleeping Wrist Temperature" is recording in the Health app (Browse → Body Measurements). On a sterile review device with no wrist temperature history, Shift falls back to a synthetic preview so the UI still renders — that's expected.

My Apple Watch doesn't show wrist temperature.

Wrist temperature is only recorded on Apple Watch Series 8 or newer, when worn during sleep. The Sleep Focus / Sleep Schedule must be configured in iOS Health for the watch to know you're asleep. Take ~5 nights to start producing readings.

How do I cancel my subscription?

iPhone → Settings → tap your Apple ID at the top → Subscriptions → Shift+ → Cancel Subscription. You'll keep access until the end of the current billing period.

I just bought Shift+ on another device and it's not showing here.

Open Shift → tap the gear icon (top-right of the Now tab) → Settings → Subscription → Restore purchases. StoreKit will pull your active entitlement from Apple.

Can I export my trip data?

Yes. Shift+ includes PDF export for your adaptation profile and recent trip history. Open Log → Export PDF.

Will Shift come to Android?

No. The whole product is built around Apple Watch wrist temperature, which doesn't have an equivalent outside the Apple ecosystem.

Reaching us

Email: info@hashingcorp.com
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